Terms & Conditions:
BabyToddly Rewards Program: Terms and Conditions of Participation
PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE BABYTODDLY REWARDS PROGRAM. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.
SECTION 8 BELOW CONTIANS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THEY AFFECT YOUR RIGHTS. PLEASE READ THEM.
1. Membership Eligibility and Overview
1.1. The BabyToddly Rewards Program (“Program”) is offered at the sole discretion of Toddly Pte Ltd (“BabyToddly”, “we,” “our” or “us”). The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals must be over the age of 18 years or older and who provide and maintain a valid email address are eligible to become members.
2. Program Enrolment
2.1 Eligible individuals may only enrol in the Program by visiting www.babytoddly.com (collectively, the “Site”) and following the Program prompts to register for the Program.
2.2. You are required to provide your username, email address, mobile number and to create a password in order to enrol. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.
2.3. Only one Program account may be associated with a single email address. In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrolment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
3. How the Program Works and Program Benefits
3.1. The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. For your purchase to qualify for the Program, you must be enrolled in the Program and be signed into your online account at the time of purchase on the Site. You are able to earn points and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions. Once you reach a certain loyalty tier and/or earn a certain number of points, you may be eligible for certain benefits and rewards applicable to that tier and/or number of points, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach Program loyalty tiers or earn points will be posted on the Site or may be published through other media (e.g., in-store, in marketing communications, social media, etc.).
3.2. When you create an account, you’ll be rewarded with 500 baby coins in your account. Each time you make a purchase on the Site, you will earn 2 baby coins per S$1 spent. You will be able to use these baby coins as store credits to purchase items from the Site. All points earned from purchases on the Site are pending until your order ships, at which point they are fully matured and capable of redemption. Shipping charges are not eligible for baby coins earning and redemption.
3.3 Redemption value of 100 baby coins is S$1. Members can only redeem the baby coins for purchase at the Site only.
3.4. Purchases made on the Site are eligible for the Program. Purchases made in BabyToddly stores in other online or offline platforms are not eligible for the Program.
4. Program Benefits and Rewards
4.1. Baby coins may never be exchanged for cash. You must be logged in to your Program account to use your baby coins.
4.2. Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available.
4.3. Baby coins are non-transferrable and cannot be shared or combined with other accounts.
4.4. Baby coins credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.
4.5. Baby coins cannot be exchanged or returned for another product or a monetary refund.
4.6. We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity.
4.7. We reserve the right to change Program benefits, value of the baby coins, and how you earn coins.
4.8. If you have concerns that a purchase or other activity was not properly applied to your account, you should contact BabyToddly Customer Service via email at firstname.lastname@example.org or by Whatsapp to +65 9800 2172. This email must be sent no more than thirty (30) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.
5. Program Communications
5.1. By enrolling in the Program, you will be automatically subscribed to receive and consent to receiving BabyToddly marketing emails and Program related emails.
6. Termination and Modification
6.1. The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Program Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
6.2. We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program Terms, membership inactivity (i.e. no points earned or redeemed) for more than 24 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.
8. Contact Us
For information about the Program and your membership, contact Customer Service via email at email@example.com. You will be required to confirm your username and email address in order to validate your account.